Quality Policy
The following Quality Policy of Booms constitutes the fundamental document through which we introduce the Quality Management System to the company.
Quality Policy
Our company’s Quality Policy encompasses all aspects of the services we provide in marketing/social media campaigns and IT software. It applies to every department and employee, from project initiation to customer support.
Our commitment to quality extends to every process, product, and service we offer. Maintaining a holistic approach ensures that quality is embedded in all aspects of our operations.
We continually strive to exceed customer expectations and deliver services that are among the highest in quality in our industry.
Our focus on quality extends to all stakeholders, including customers, suppliers, partners, and investors, as we work collectively to maintain high standards throughout the entire service delivery process, from initial contact to service implementation and ongoing support.
Structure
Our Quality Policy is based on the ISO 9001:2015 standard for Quality Management Systems. This internationally recognized standard provides a set of guidelines and best practices for organizations worldwide to establish and maintain effective quality management systems.
In alignement with ISO 9001:2015, we demonstrate our commitment to quality excellence and compliance with internationally recognized quality standards.
Our framework enables us to consistently meet customer requirements, improve our process requirements, and drive organizational performance.
We continuously review and evaluate our Quality Management System to ensure its effectiveness and alignment with ISO 9001:2015.
Quality Management System Overview
The Quality Management System (QMS) is a comprehensive framework that covers the entire organization. It is designed to ensure that our services and solutions consistently meet or exceed customer expectations.
Our QMS encompasses all stages of our work, from project initiation to delivery and customer support.
We maintain documented procedures, policies, and work instructions that provide clear guidance for task execution and achieving desired outcomes. These documents are regularly reviewed and updated to reflect industry best practices, emerging trends, and evolving customer requirements.
The QMS facilitates effective communication, collaboration, and knowledge exchange among teams, ensuring consistency, efficiency, and q uality in all our operations.
Quality Certification with ISO 9001:2015 | Compliance and Alignment
Compliance with ISO 9001:2015 is a fundamental pillar of our Quality Policy. We are committed to meeting the requirements of this internationally recognized standard for Quality Management Systems. Our QMS is designed to align with the principles and guidelines outlined in ISO 9001:2015.
By adopting these standards, we demonstrate our commitment to customer satisfaction, continuous improvement, and compliance with applicable regulations.
ISO 9001:2015 provides the ultimate framework for establishing effective quality processes, monitoring performance with the aim of organizational excellence.
We conduct annual internal audits and assessments to ensure that our Quality Management System is aligned with the ISO 9001:2015 standard and identify areas for improvement. We actively monitor changes in the standard and update our QMS accordingly, ensuring ongoing compliance.
By aligning with ISO 9001:2015, we demonstrate to our customers, partners, and all stakeholders that we adhere to globally recognized quality standards and are committed to delivering exceptional services and solutions.”
Quality Objectives
In order to fulfill our commitment to quality excellence, we have established specific quality objectives that guide our actions and drive continuous improvement through the following objectives:
- Continuously provide services and solutions that consistently meet or exceed customer expectations. We strive to understand our customers’ needs, communicate effectively, and provide personalized solutions that meet their specific requirements.
- Enhance customer satisfaction through effective communication and responsiveness. Our goal is to proactively collaborate with our customers, provide timely updates and support, and continuously seek feedback to improve our services.
- Implement and adhere to industry best practices and standards in our processes and operations. We stay informed about industry trends, emerging technologies, and evolving customer requirements to continuously improve our practices and provide innovative solutions.
- Strive for continuous improvement in all areas of our business, including quality performance, effectiveness, and customer service.
- Foster a culture of continuous learning, employee dedication, and process improvement to promote ongoing improvement.
Interested parties
Customers, suppliers, partners, and investors expect our Quality Management System to ensure consistent delivery of high-quality services and solutions that lead to customer satisfaction, business growth, and long-term profitability.
Our goal is to establish effective processes and controls to mitigate risks, comply with regulatory requirements, and protect the company’s reputation.
Interested parties also anticipate our QMS to guide us toward operational efficiency, cost-effectiveness, and productivity improvements. They appreciate our commitment to continuous improvement, innovation, and staying ahead of market trends. By meeting these expectations, we demonstrate our dedication to shareholder value creation and sustainable business success.
We share our Quality Policy on our website, providing transparency and assurance of our commitment to quality excellence.
Leadership commitment
Top management is fully committed to the principles of quality excellence. Strong leadership and support ensure the effective implementation and maintenance of our Quality Management System
They allocate the necessary resources, including personnel, technology, and infrastructure, to enable the successful execution of quality initiatives. Additionally, they actively participate in establishing, implementing, and improving the QMS.
Top management sets a clear direction for quality, communicates expectations, and encourages employee involvement in activities related to quality. Their dedication and commitment serve as a model for the entire organization, emphasizing the importance of quality in all aspects of our work.
Quality Culture
Our primary goal, both with the Quality Management System and with this policy, is to cultivate a culture of quality awareness, responsibility, and commitment among our employees through training and development initiatives. We invest in employee training programs, knowledge sharing, and professional development to enhance their skills and promote a shared commitment to quality excellence.
It is the responsibility of all of us at Booms, from top management to team members, to actively contribute to maintaining and improving the quality of our services and solutions.
Each team member plays a vital role in ensuring the success of our Quality Management System (QMS). They are accountable for documenting the processes, procedures, and work instructions outlined in our QMS. We encourage an open communication environment where employees can provide feedback, identify areas for improvement, and contribute to the continuous development of our QMS.
With the participation of the entire Booms team, we foster a culture of quality, responsibility, and continuous improvement.
THE PRESENT POLICY HAS BEEN APPROVED BY THE MANAGEMENT AND IS POSTED BOTH ON THE INTERNET AND ON THE OFFICIAL WEBSITE OF THE COMPANY.
QMS.1 | Version 1 | 01-02-2023
